Terms and Conditions — K‑POP NAMU 1. Introduction Welcome to K‑POP NAMU (“we,” “our,” “us”). These Terms and Conditions (“Terms,” “Agreement”) govern your use of our website (the “Site”) and the purchase of products (“Products”) or use of any services (“Services”) offered through it. By accessing or using any part of our Site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions stated here, you may not use our website or purchase our products. These Terms apply to all users of the Site, including without limitation browsers, vendors, customers, merchants, and contributors of content. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the Site constitutes acceptance of any updates. 2. Eligibility and Age Restriction By agreeing to these Terms, you confirm that you are at least the age of majority in your region or country (18 years of age in Hong Kong). If you are under 18, you may use our Site only with the involvement and consent of a parent or legal guardian. You agree to comply with all local laws regarding online conduct, transactions, and acceptable content. 3. General Conditions We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred over unencrypted networks for technical processing. Payment card data is always encrypted during transfer and storage according to PCI DSS standards. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or the access to it, without written permission. Headings in this Agreement are for convenience only and do not limit or affect any terms herein. 4. Product Information and Availability We aim to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that information is error-free, complete, current, or reliable. * Colors displayed on your device may differ from actual product colors. * Product availability is subject to change without notice. * We reserve the right to limit quantities or discontinue products. * All prices are listed in Hong Kong Dollars (HKD) unless otherwise stated. If a pricing or stock error occurs, we reserve the right to correct it and cancel or modify orders affected by the error. 5. Orders and Acceptance All orders placed are offers to purchase subject to our acceptance. An order confirmation does not represent acceptance; acceptance occurs only once we dispatch your order. We may cancel or refuse any order if: * The product is out of stock. * We suspect fraudulent or unauthorized activity. * Payment authorization fails. * The order violates these Terms. We reserve the right to limit purchases per person, household, or order at our discretion. You agree to provide current, complete, and accurate purchase and account information, including contact details, billing, and delivery information. 6. Pricing and Payment Prices displayed on the Site are subject to change without prior notice. All applicable taxes, duties, and shipping fees will be clearly displayed at checkout. We accept payments through secure methods listed on the Site (e.g., PayMe, AlipayHK, Credit Card). You agree to use authorized payment methods and represent that all information provided is accurate. We are not responsible for misapplied payments or unauthorized use of your payment method. 7. Shipping and Delivery We currently provide shipping within Hong Kong and to select international locations. * Delivery times are estimates only and do not guarantee specific arrival dates. * Local deliveries typically take around 3 working days; international deliveries vary. * Once a parcel is dispatched, K‑POP NAMU is not responsible for courier delays, loss, or customs-related issues. You are responsible for providing an accurate shipping address. Orders returned due to incomplete or incorrect addresses may incur re‑shipping fees. 8. Customs, Duties, and Taxes (International Orders) International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient. We are not liable for any refusal or delay due to customs regulations. It is your responsibility to understand import restrictions before placing an order. 9. Returns, Exchanges, and Refunds We accept returns only for defective, damaged, or incorrect items. To qualify for a return: * You must contact us within 7 days of receiving the item. * The product must be unused, unopened, and in its original packaging with all tags intact. * Proof of purchase is required. We reserve the right to refuse returns that do not meet the above conditions. Refunds (if approved) will be processed back to your original payment method within a reasonable period. Shipping fees are non‑refundable unless due to our error. 10. Personalized and Limited Items Pre‑order, limited edition, or personalized products cannot be canceled or refunded once the order is confirmed, except in the case of manufacturer defects. 11. Third‑Party Services and Links We may use or provide access to third‑party services, platforms, or payment processors. You acknowledge that we are not responsible for the content, privacy policies, or practices of any third parties. Access and use of third‑party links or services are entirely at your own risk. Please review third‑party terms before engaging in transactions. 12. User Accounts and Security If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You must immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain account security. 13. User Submissions, Comments, and Feedback Any ideas, comments, or suggestions submitted to us may be used freely by K‑POP NAMU without restriction or obligation to compensate you. You agree not to post or transmit unlawful, defamatory, pornographic, or infringing content. We reserve the right to monitor, edit, or remove any material deemed inappropriate. 14. Privacy Your submission of personal information is governed by our Privacy Policy, which explains how we collect, use, and safeguard data according to Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486). By using the Site, you consent to our handling of your personal information in accordance with that policy. 15. Intellectual Property All trademarks, logos, product names, text, images, and compositions on this Site are the intellectual property of K‑POP NAMU or its licensors. You may not use, copy, modify, or distribute any material from the Site without written permission. All K‑pop artist‑related imagery, trademarks, and names remain the property of their respective entertainment companies and are used solely to identify official merchandise. 16. Prohibited Uses You may not use our website or its content for: * Any unlawful, fraudulent, or abusive conduct. * Harming minors or others. * Violating intellectual property rights. * Harassing or defaming individuals. * Collecting personal data without consent. * Circumventing website security features. We reserve the right to suspend or terminate any user violating these conditions. 17. Disclaimer of Warranties We do not guarantee that the Service will be uninterrupted, timely, secure, or error‑free. All products and services are provided “as is” and “as available.” Except as required by law, K‑POP NAMU provides no warranties regarding merchantability, fitness for a particular purpose, durability, or accuracy of any content. 18. Limitation of Liability To the fullest extent permitted by law, K‑POP NAMU, its owners, employees, agents, and affiliates will not be liable for any direct, indirect, incidental, punitive, or consequential damages, including but not limited to: * Loss of profits, revenue, or data. * Replacement or repair costs. * Business interruption or loss due to use of (or inability to use) our Site or products. Our total liability will not exceed the amount paid by you for the specific purchase giving rise to the claim. 19. Indemnification You agree to indemnify, defend, and hold harmless K‑POP NAMU, its affiliates, employees, and suppliers from any claim, demand, or damage, including legal fees, arising out of your breach of these Terms, violation of law, or infringement of third‑party rights. 20. Force Majeure We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, shipping disruptions, system failures, or governmental restrictions. 21. Termination These Terms remain in effect unless terminated by you or us. You may terminate them by ceasing to use our website. We may terminate or suspend your access without notice if you breach these Terms or engage in fraudulent behavior. Upon termination, obligations and liabilities incurred prior to termination shall survive. 22. Entire Agreement These Terms, together with our Privacy Policy and any other posted policies, constitute the entire agreement between you and K‑POP NAMU and supersede any prior agreements, understandings, or representations. 23. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising in relation to the Site or these Terms shall be submitted exclusively to the courts of Hong Kong. 24. Contact Information Questions about these Terms and Conditions should be directed to: Email: [email protected] Address: Shop 145, L1, MOKO, 193 Prince Edward Road West, Mongkok, Kowloon, Hong Kong Last Updated: 17th Jan 2026